Verizon iPhone 5 customer upgrading to iPhone 6 Plus on Sep 12 2014, here's some useful tips

Posted by Paul Braren on Sep 11 2014 in
  • iPhone
  • Sep 12 2014 3:55am Eastern Time Update:
    Despite what I was told yesterday (see article below), tonight, talking to 800-256-4646, was told cannot help me, other than charging full retail for the 6 iPhone 6 Plus phones. My family will have to wait to pre-order until Sep 26th (7 days before Oct 3rd eligibility date). No pro-rated ETF options, apparently. This miscommunication is unfortunate._

    As far as the math, for an iPhone 6 Plus 64GB pre-order today, it'd be $849 (full retail). Pre-ordering it on Sep 26th, it'll be $399, with a $200 gift certificate credited to the account if my used iPhone 5 is turned in by mail, or brought into a Verizon store.

    I'm not sure if I'd have the same issue with ETF at an Apple Store, and the online Apple store is not back up yet.

    Original article below:


    In my family, our iPhone 5 phones are not all really eligible for upgrade until October 3rd, 2014. So I did some reasearch and made a few calls, then sent the below-forwarded (slightly edited) heads-up email, to my family plan members. Thought other folks in the US might benefit from my findings, and save yourselves from some time on-hold, since I couldn't find most of this information online, anywhere.

    From: Paul Braren
    Sent: Thursday, September 11, 2014 9:50 AM
    To: family
    Subject: FW: I called Verizon Wireless today, here's what they told me

    I got clarification from Verizon Customer Support today at 800-922-0204.

    I had 3 questions, not being sure if they could answer any of them, before 3:01am tonight (they could):

    1) Can we upgrade those 6 iPhone 5 phones to iPhone 6 Plus 64GB?
    Yes, because they’re less than 30 days away from end of contract, but won’t be able to do that order on web site, will need to talk to a human (#s below)

    2) Can we upgrade that LG Revere, without waiting until 1/26/2015?
    No, wait until Dec 26, to ask for that upgrade.

    3) How long do we have to ship the old phones in for trade-in value? (about $250 for 64GB, about $225 for 32GB)

    Turns out Verizon recycling/trade-in is available for in-person customers at retail, or via their website www.trade-in.vzw.com, many options that’ll work out fine, even through Oct 11th if need be.

    The value of our phones is locked in to end of September, $225 per iPhone 5 32GB in good, working condition.

    So now we get into tonight:

    Verizon Telesales will be available at 3:01 eastern Fri Sep 12 2014 (tonight) at:
    800-256-4646

    Verizon Customer Service # opens at 5:00am eastern Fri Sep 12 2014 (tonight) at:
    800-922-0204

    Won’t know the estimated date of arrival, until I get the order for 6 phones on order
    (limited supply for day of release Sep 19 2014).

    I also talked to:
    Verizon Tech Support
    866-221-4096

    to ask about the posibility of activating without a nano sim. Turns out no, you can’t. You simply leave the sim that comes in the iPhone 6 Plus phones, activate them, then ship my activated phone to me in Germany (where I'll be using one of local nano sims in my iPhone 5, that I should be able to just move over to the iPhone 6).

    My-familys-Verizon-iPhone-5-options-as-seen-on-Sep-11-2014

    See also

    I’ll be working in Germany from September 18th to October 18th, 2014
    Posted by Paul Braren on Mon Sep 8th, 2014

    Moving iPhone 4 from AT&T to iPhone 5 on Verizon? Have I got the article for you!
    Posted by Paul Braren on Wed Oct 3rd, 2012